OXSEA order not received? Check where you ordered

Other websites use the OXSEA name without being run by the OXSEA team. If you paid on one of them and your order never arrived, or your tracking number doesn't work on any carrier's website, here is what to do.

The official OXSEA websites

Website	What it is
oxsea.shop	The official online store, shipping worldwide, including the United States
oxsea.com	Europe
oxsea.au	Australia
oxsea.us	This site: buying guides for the United States
oxsea.com.au	Buying guides for Australia

Any other website that uses the OXSEA name is not run by the OXSEA team. The full list of our domain names is in the legal notice.

How to check where you ordered

• Your order confirmation email shows the address of the website you paid on.
• The merchant name on your card statement shows who received your payment.
• On oxsea.shop, order numbers start with OXS-, and the shipping email gives a carrier tracking number (UPS, FedEx, DHL and others) with a link that opens your parcel's page on the carrier's website.

You didn't order from us: what to do

1. Dispute the charge with your card issuer. Call the number on the back of your card, or use your bank's app, and dispute the charge as "item not received". With a credit card, US law (the Fair Credit Billing Act) covers goods that were never delivered: write to your card issuer within 60 days of the statement that shows the charge. Don't wait.
2. Report the merchant to Stripe. If you paid by card through Stripe, including with Link, Stripe's one-click payment button, also report the merchant to Stripe.
3. Write to us. Send your order confirmation and your payment receipt to contact@oxsea.com. We will confirm in writing that the website is not ours and that the order doesn't come from OXSEA, to support your dispute.

You ordered on oxsea.shop

Follow your parcel from the shipping email or on the Track my order page. If nothing moves, write to contact@oxsea.com with your order number (it starts with OXS-): we answer every message.

Questions

My tracking number doesn't work on any carrier's website. Is that normal?

No. A real tracking number works on the carrier's own website, usually within 24 hours of shipping. A reference that no carrier accepts is not a tracking number. Ask the seller for the carrier's name and tracking link; without a clear answer, dispute the charge with your card issuer.

Can OXSEA refund an order placed on another website?

We can't refund a payment we never received. What we can do is confirm in writing that the website is not ours and that the order doesn't come from OXSEA: this supports your dispute with your card issuer.

How can I be sure I'm on the official OXSEA store?

The official online store is oxsea.shop. Our websites and domain names are listed in the legal notice. If in doubt, write to contact@oxsea.com before paying.